There’s been a sharp uptick in take-out and food delivery, indoor spaces have emptied, and businesses are reshaping how customers and employees interact. This is the beginning of what many are calling a “low-touch economy”. Driven by safety measures to combat the spread of the virus, businesses around the world, from hotels to restaurants and retailers, have had to restructure under the pandemic or shut down altogether. Our Contributing Editor Laura de Belgique dives into what a low-touch economy will mean for the world.
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